I've spent my career establishing and building UX process and culture within large, complex organizations. Partnering across functional boundaries, my teams have established credibility by revealing deep customer insights, introducing innovative concepts and solutions, and consistently delivering high-quality results.
I am passionate about developing the next-generation of design leaders, and apply my design skills to organizational management. Focusing on the strengths of individuals, my teams grow to challenge each other with a shared investment in each other. I foster a collective culture of passion, dedication, self-awareness, and humor.
With a breadth of experience across large and small organizations,
I've worked with both local and distributed teams supporting multiple development processes and methodologies.
These are the capabilities on which I hang my hat:
Manage, mentor and inspire highly effective designers and user experience practitioners
Champion and drive innovative user experience objectives that delight customers
Develop deep understanding and advocate customer needs with clarity and effectiveness
Articulate the customer narrative, separate the music from the noise, and defend the soul of the experience
Partner across functional and organizational boundaries
Thrive and deliver amidst uncertainty and demanding product and technical requirements