I've spent my career establishing and building UX process and culture within large, complex organizations. Partnering across functional boundaries, my teams have established credibility by revealing deep customer insights, introducing innovative concepts and solutions, and consistently delivering high-quality solutions that real people use.
I am driven to develop the next-generation of design leaders and use my experience to inspire and unite teams with a shared purpose. I employ design methods to address real business challenges; be it business strategy, change management, or cultural development. Focusing on the strengths of individuals, my teams grow to challenge each other with a shared purpose. I foster a collective culture of passion, dedication, self-awareness, candor and humor.
With a breadth of experience across large and small organizations,
I've worked with both local and distributed teams supporting multiple development processes and methodologies.
These are the capabilities on which I hang my hat:
Manage, mentor and inspire highly effective designers and user experience practitioners
Champion and drive innovative user experience objectives that delight customers
Develop deep understanding and advocate customer needs with clarity and effectiveness
Articulate the customer narrative, separate the music from the noise, and defend the soul of the experience
Partner across functional and organizational boundaries
Thrive and deliver amidst uncertainty and demanding product and technical requirements